My fiancé and I just got off a 2-week Japan/South Korea cruise with Norwegian, and they lost the suitcase with everything we bought gifts, souvenirs, all of it. Easily over $3k worth.
Their response? “We can offer $100.” Every employee we spoke to was cold and unhelpful. I’ve never had such a bad experience traveling, and honestly, it’s enough to make us swear off Norwegian for good.
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