Shared an experience after calling what appeared to be customer service for MSC Cruises to cancel an excursion. During the call, was told that unusually high gratuity charges per person per day were owed, with a total amount far above expectations. The agent claimed there was a limited-time discounted rate if payment was made immediately and requested credit card details before providing any written confirmation.
The agent also stated the offer would expire within a few hours and presented it as a special discount. This raised suspicion, especially since such charges and pricing had not been encountered in previous cruises. After further verification, it was discovered that the phone number used was not the official MSC contact line.
Official MSC support was later contacted, which confirmed the issue and added a security pin to the account. There are concerns about having shared booking details, names, and excursion information during the call, and potential misuse of that information.
Responses from others indicate this was likely a scam, advising to always verify contact numbers through official sources, avoid sharing sensitive information over unverified calls, and take precautions such as updating passwords, enabling two-factor authentication, and monitoring accounts.
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