Honestly still pretty upset thinking about this.
My family flew Buffalo to Chicago yesterday on the way to San Diego for my daughter’s spring break. My job is extremely stressful and my husband rarely gets time off, so this trip meant a lot to us.
The first leg started going sideways in Buffalo. They had to offload fuel twice because of weather in Chicago, which delayed us more than an hour. The pilot kept warning about terrible turbulence but the flight was actually completely smooth.
By the time we landed at O’Hare we were cutting it very close. My daughter runs track and literally sprinted to the San Diego gate. The flight was delayed, but we still missed it by about 3 minutes.
Customer service told us to try a Palm Springs flight leaving soon. Phone agent actually managed to override the system and put us on it. She told us all the gate agent had to do was print our boarding passes.
We ran back to the gate. Door still open. I explained we were already on the flight.
The gate agent just said “I’m not doing it” and shut the door.
So instead of starting our vacation, we spent the night stuck in Chicago. Hotel shuttle line was insane, ended up paying for an Uber, waited another hour just to get a room.
Now we’re back at O’Hare at 6am hoping to get on standby to California sometime today. First day of a 4-day trip basically gone.
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