I am a Marriott Bonvoy Titanium Elite guest staying on a long-term stay (about 3 months) at a Courtyard by Marriott Baltimore and have spent roughly $10,000 so far.
Housekeeping apparently assumed I had checked out and removed items from my active fridge and cupboard while I was still checked in.
The items have not been found in Lost & Found according to the front desk. The total value is around $800 and includes groceries, alcohol, skincare products, grooming items, and a temperature-sensitive prescription item. This has caused significant inconvenience.
I have reported it, but management keeps saying they are “investigating” without any real update or resolution.
Has anyone dealt with something similar? If so, what kind of compensation did Marriott offer in your case, points, reimbursement, or something else? I am trying to understand what a reasonable resolution looks like in situations like this.
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