Flying MEL BNE YVR with Virgin feeding into Air Canada. Virgin delayed the first leg by ~30 minutes, so we were tight but still made it. I reached the AC gate right as boarding started. They scanned my Virgin-issued boarding pass, said there was a “problem,” and pulled me aside. Turns out a whole group of us from the same flight had the same issue.
Then AC tells us Virgin didn’t check us in properly, so we’re not allowed to board. Virgin has to rebook us. Now we’re all stuck overnight (or longer — one guy is here for 3 days), bags missing, and both airlines blaming each other.
Virgin put us in hotels, gave $120 total for taxis and $30 for food, but that barely covers anything. And no one can tell us where our luggage is.
For folks who know this stuff better, what are our actual rights here? Should we be filing travel insurance claims? Is there anything Canadians can leverage under passenger protection rules?
We’ve got a little group of stranded Canadians trying to figure this out together, but it’s overwhelming.
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