This story from Chicago had me shaking my head. A reader booked his parents Lufthansa First Class seats from Chicago to London via Frankfurt using Aeroplan points. When they arrived at check-in, the Lufthansa agent insisted they were in premium economy and said they’d need to pay the fare difference for First. The strange part? The ticket showed First Class on Lufthansa’s site but with premium economy seats assigned.
After a tense exchange and a quick call to Aeroplan with a mention of a UK261 claim, the parents were suddenly reassigned to First, and the agent claimed Air Canada had paid the difference. No one really knows if it was a glitch, a misunderstanding, or a petty move, but it’s a reminder: always check your booking on the operating airline’s site before heading to the airport.
Have you ever had an airline try to downgrade you at check-in?
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