At Leeds Bradford Airport, while boarding a flight with KLM, our family of five was pulled out of the boarding queue (Group 2) and told our carry-on bags needed to be checked into the hold, even though the flight did not appear particularly full.
We tried to explain that we had specifically packed to avoid checking bags, including mentioning that some of the bags contained power banks. The gate agent assured us it would be fine and proceeded to tag at least one of the bags, holding us up until we complied.
When we arrived, none of our bags appeared on the carousel. We later received notifications saying the luggage was delayed, with instructions to report it as missing. However, the tag reference provided only corresponds to one bag, even though multiple bags were taken, and the system does not allow reporting more than one missing bag.
This has left us confused about how to properly track or report all the missing luggage, and it also raises questions about the value of priority boarding if carry-on bags are still forcibly checked at the gate.
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