Has anyone managed to get more than $250 reimbursed for lost luggage with Princess Cruises? I’m trying to understand if there’s any way to push beyond their stated limit.
During a back to back cruise with a room change, one of my bags went missing. It contained over $500 worth of items purchased from the onboard gift shop. I submitted receipts, and they even confirmed having the purchase records, but the claim was capped at $250 due to the terms in their carriage contract. I also had a few personal items in the bag without receipts, which I did not expect to be reimbursed.
For context, during a B2B room transfer, passengers are instructed to pack belongings and leave them in the cabin, and staff will handle moving everything. Handling your own luggage is discouraged, so you end up relying entirely on their process. All my other bags were transferred correctly, and I even have a photo showing the missing bag placed among the others before the transfer.
The claims response suggests they consider the case closed with the $250 payout, despite the higher documented value of the lost items. At minimum, I expected something closer to the actual value, especially since the purchases were made onboard.
Has anyone had success escalating a similar situation or getting compensated beyond the standard limit?
0