My husband and I are traveling to Las Vegas this weekend for MagicCon and we booked a stay at The Lexi Las Vegas.
Unfortunately our travel plans have been delayed and we are now expected to arrive about 12 hours later than originally planned. Because of this we are worried about missing our check-in window.
We tried contacting the hotel by phone multiple times but no one has answered. The latest possible check-in time we can see is around 3 AM tomorrow. We have also sent an email but have not received a response yet.
Our concern is that if the hotel cancels our reservation due to late arrival we may be left without accommodation upon arrival in Las Vegas.
Has anyone dealt with a similar situation where a hotel was not responsive before a late check-in? Any advice on the best way to ensure the reservation is held or escalated in time?
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