About a month ago, I reached KrisFlyer Gold status with Singapore Airlines, and my app and digital membership card both clearly show Gold validity through April 2027.
However, I’ve now had two separate lounge access issues where partner airlines were apparently seeing me only as Star Alliance Silver instead of Star Alliance Gold.
The first time happened at a Lufthansa lounge about two weeks ago. I initially assumed the issue might have been because the booking was made before my status upgrade processed.
But today the same thing happened again at a United lounge. Staff there also said their system showed me as Star Alliance Silver, not Gold, so they denied lounge access.
In both situations:
My Singapore Airlines app clearly displayed KrisFlyer Gold status
Lounge agents acknowledged the card but said they could only go by what appeared in the Star Alliance system
I was refused entry because only Star Alliance Gold members qualify for access
I contacted Singapore Airlines support through live chat, but they said they could only see my KrisFlyer status and not my Star Alliance profile. They also confirmed that KrisFlyer Gold should automatically map to Star Alliance Gold.
They advised me to contact Star Alliance directly, which I’ve now done and am waiting for a response.
Has anyone experienced this kind of mismatch before or know what might cause it? It’s pretty frustrating getting denied lounge access while traveling and dealing with jet lag.
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