Anyone else noticing that KLM is starting to feel more like a low-cost airline such as Ryanair? For example, they are now charging for normal carry-on bags on many short-haul flights, which seems questionable from a consumer protection standpoint.
I also recently had a bad experience at the Madrid airport check-in desk where I was told that even though I only had a laptop and no other bag, I still had to check in my cabin bag and carry the laptop through the airport without any proper case. When I questioned this, I was told to just use a duty free shopping bag.
There was no manager available at the time to escalate the issue.
Overall, it feels like the service quality has dropped compared to what KLM used to be known for, and I am starting to consider other airlines instead.
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