I recently flew JetBlue into Grand Cayman and had an issue with my checked baggage.
When I received my suitcase, it had been damaged during transit. According to the baggage agent, the bag appears to have been exposed to significant heat during the flight, to the point where parts of the suitcase were still warm when it was opened. Three bathing suits inside were completely melted and fused together.
It also took nearly an hour for the bag to arrive at baggage claim.
I submitted a claim requesting $165 to replace the damaged items, but JetBlue has only offered $111 in compensation, which I feel does not fully cover the loss.
Has anyone dealt with similar baggage damage claims involving heat or melted items? Is it typical for airlines to undercompensate in these situations, and is there any effective way to appeal or escalate the claim?
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