Over the years, I've had my share of complaints about United. One of my biggest frustrations came when they reduced certain perks unless customers carried a United credit card. I was vocal about how unfair I thought it was and decided to switch my loyalty to American Airlines.
That experiment lasted all of four flights.
I've come to realize that no airline is perfect, but United has consistently provided a better experience than American in my opinion, while often being more affordable than Delta. Since returning to United and getting a United credit card, I've been upgraded on nearly every eligible flight segment, especially on the regional routes I frequently travel. I've also received special services treatment at IAH twice, including another ride in the BMW today, and I often end up arriving ahead of schedule.
The more I travel, the more I've learned not to let every small inconvenience ruin the experience. I'm trying to stop getting upset over things beyond my control and instead acknowledge good service when it's deserved.
So today, thank you, United, for making me feel valued as a customer. I wanted to share this as a reminder that genuine customer care still exists. Wishing everyone safe and pleasant travels.
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