I have a fully paid cruise coming up next month and contacted the cruise line to book a transfer from Whittier to Anchorage. I was told I had to arrange it through Costco Travel since that’s where I booked the cruise.
I called them and set up the transfer, but shortly after, they called back saying their payment system was down and I’d need to call later to complete the payment. When I called again, the system was still not working. During this process, the agent informed me that if I didn’t complete the payment that same day, not only would the transfer be canceled, but potentially my entire cruise booking could be canceled as well—which was surprising and stressful.
They tried contacting Princess Cruises to extend the deadline but couldn’t get through initially. Eventually, they received notice that deadlines were being extended by one day due to the system outage.
Feeling uneasy about the risk, I chose to cancel the transfer altogether and received confirmation that my booking balance was zero. I’ll likely arrange transportation separately instead.
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