I had booked a stay at the Holiday Inn Express London – Swiss Cottage for an upcoming family trip to Europe at a rate of around $800 total. Recently, the hotel canceled my reservation, citing scheduled renovations.
After reviewing recent online reviews, it appears this hotel has repeatedly used renovations as a reason for cancellations over several years, with dates seemingly pushed back multiple times.
Following the cancellation, current hotel rates in London have more than doubled, which would increase my total cost by $800 or more and may impact our ability to proceed with the trip. I contacted IHG Guest Relations and was offered 5,000 points as compensation, which does not meaningfully offset the price difference.
I’m looking for advice on how others have handled similar situations. Specifically, whether IHG has ever assisted in rebooking at a comparable rate at another property after a hotel-initiated cancellation, and what options might be available in this case.
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