My wife and I were flying DEL to SFO via IST on Dec 31. We booked through Booking.com, but under two separate PNRs, one for me and one for her. The first leg (DEL–IST) was sold as a Turkish flight number but operated by IndiGo. The layover was originally shown as 2h35m when we booked, but over time it kept changing and ended up around 1h40m.
Due to weather, the IndiGo flight out of Delhi was delayed by about 2 hours. As expected, we missed the IST–SFO connection on Turkish Airlines. From there, everything just went downhill.
We were stuck in Istanbul for about 6 hours with basically no communication and a lot of confusion. Eventually, they put us on a flight from IST to Boston. Only later, when I was already heading to the hotel, did I realize they had NOT given us any onward connection from Boston to San Francisco. Turkish Airlines and TGS (handling for IndiGo) both refused to help. Their attitude at the airport was honestly rude and dismissive.
We had no real choice, so we flew to Boston and then bought our own tickets to SFO for $299 each.
This feels like a total failure to deliver what we paid for, plus a lot of unnecessary stress and mental harassment. I’m trying to figure out who I should even go after here.
Should I be asking IndiGo for a refund? Turkish Airlines? Booking.com since it was ticketed that way? Or just dispute it with my Apple Card? And if everyone refuses, is legal action the only option?
For reference, the flights were ticketed as TK4650 (operated by IndiGo) and TK79.
Would really appreciate any advice from people who’ve dealt with something similar.
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