Hyatt shutting down thousands of member accounts in China after a joint venture partner was caught selling phantom nights to game Globalist status. No real stays happened, just bulk credits for cash through local social platforms. Now some of those guests are suing, saying they thought they were buying legitimate promotions.
While I totally get the need to crack down on abuse, it’s wild that Hyatt allegedly let the properties themselves handle manual crediting with no real oversight. That’s a system issue, not just a customer one. Should the members really be the ones punished here, especially if the hotel was the one selling the deal? Curious what you all think fraud is fraud, but was nuking accounts without appeals going too far?
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