My Frankfurt to Jakarta flight on March 1 at 15:10 was cancelled because of the Qatar airspace closure.
I got an email on Feb 28 saying flights were paused. Then just after midnight on March 1, another email said I was eligible for a full refund or free rebooking. Right before departure time, I received the official cancellation email with instructions to process it through the Qatar website or app.
One important thing I noticed: before the scheduled boarding time, the app only showed a partial refund, around €482 out of €778. It looked like the system was treating it as a voluntary cancellation. But after the official cancellation email came through and the departure time had passed, the app showed the full refund option. That’s when I selected it. Now it says approval within 7 working days and reimbursement within 28 working days. You can track it directly in your booking on the app or website.
Main takeaway: only use the official Qatar Airways website or app to handle refunds. Don’t rely on random links or third parties.
Sharing this in case it helps anyone else dealing with the same situation.
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