Used to love these platforms they’d actually step in and help when something went wrong. But lately, it feels like customer service has disappeared completely.
I showed up to an Agoda hotel that claimed I “never arrived,” even though I had timestamped photos of the lobby and sign. Support kept insisting the hotel provided “evidence,” and they still wanted to charge me for the stay.
Feels like the only thing that works now is filing credit card chargebacks. Curious how everyone else is handling it, any tips or tricks for dealing with these sites when things go wrong?
0