Booked a stay directly through IHG as a member, but when checking in at the hotel the charged rate was higher than the price shown on the reservation.
After contacting IHG customer service, they confirmed that the reservation rate was correct and that the hotel should not have charged the higher amount. They said they would contact the property by email to address the issue.
Now waiting to see how the situation will be resolved and wondering if others have experienced something similar.
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