Had a strange situation with a Booking.com reservation in Rabat (Maison Kamal).
I prepaid the stay for a friend. She arrived during the official check-in time and showed the confirmed booking. The host immediately demanded a tourist tax in cash. She didn’t refuse to pay, she just asked what the fee was for.
Instead of explaining, the host got dismissive and basically told her to leave if she didn’t pay immediately. She was never allowed to check in, and the place apparently looked nothing like the photos anyway.
We asked for a cancellation through Booking since she was denied entry, but the host rejected it quickly. Shortly after I contacted support, the reservation got marked as a “no-show”.
Feels like the host refused service and then marked it as a no-show to keep the money. Has anyone dealt with something like this before on Booking?
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