Booked HA899 HNL to SEA this morning. Checked the inbound last night, saw the plane had arrived, figured we were set.
Get to the airport and departure is pushed 45 minutes. Plane swap. Fine. Still an A330. Then another hour delay. Then another. Gate area turns into chaos with everyone trying to rebook or get answers.
Finally told there’s a mechanical issue. Door won’t close. On a plane that landed four hours earlier.
No real timeline. Eventually they move departure to 11:30pm. Over 12 hours after original takeoff. Some people rebooked. Some were told to get bags from baggage claim, which later turned out to be wrong. Some took vouchers and left.
After about six hours of waiting around… flight canceled.
I respect that mechanical issues need to be handled properly. But the communication and handling felt like a mess. Ever since the merger, every experience seems harder than it used to be.
Anyone else feeling that lately or just bad luck?
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