Landed at Heathrow after a delayed flight, already exhausted, and then found out my checked bag didn’t arrive.
Went over to the lost luggage area and there was one busy BA staff member and a bunch of self service tablets. Tried one tablet. Broken. Tried another. Also broken. So I waited to speak to the actual person.
When I finally got to her, she sent me back to use a tablet. I explained they weren’t working. Then she told me to go back to the belt to double check my bag wasn’t there. It wasn’t. Walked back again and basically had to start from scratch.
The whole thing just felt like a loop designed to avoid letting you talk to a human. After a long travel day, that’s the last thing you need.
I’ve flown other flagship carriers and haven’t had service this bad on the ground. Why is this considered acceptable?
13