I have stayed at the Grand Hyatt Athens multiple times and it can be a good property overall with nice pool, solid breakfast, and great views.
During my most recent stay, the air conditioning failed in multiple rooms, including several in our group, and the temperature climbed to over 80 degrees Fahrenheit.
From around 3 PM onward, I repeatedly contacted the front desk. Each time I was told the issue was new or not known, even though other guests were already complaining in the lobby.
Between 6 PM and 8 PM, I was told maintenance had been sent, but no one ever arrived. Every follow up call resulted in the same response that someone would come “in 10 minutes.”
From 9 PM to 11 PM, the pattern continued with repeated assurances but no actual action. It was only later that a manager finally admitted the hotel was experiencing a wider AC outage.
Even after that admission, I was still told help was on the way, but nothing changed for hours.
My main frustration is not the technical issue itself, but the lack of transparency and constant misinformation. I would have happily moved hotels if I had been told the truth early on.
Instead, I spent the evening waiting for assistance that never arrived while the situation was clearly not being resolved.
0