I’m dealing with a frustrating situation with an airline and wanted to see if anyone has had a similar experience or advice.
My husband and I originally had a flight scheduled for the evening, but it was moved two hours earlier. Unfortunately, the notification went to spam and I didn’t see it in time. When we realized we couldn’t make the updated departure, an airport agent rebooked us on a flight the next day and issued new boarding passes.
The next day, we arrived early and noticed one boarding pass didn’t have a seat assigned, although a seat number was showing on the display. We asked the gate agent if we could sit together, and she told us to come back shortly. When we returned, she reissued our boarding passes but then suddenly said there was an “error” after taking our documents.
We kept asking what the issue was and whether we would still make the flight, but she didn’t explain anything and repeatedly reassured us it would be resolved in time. Meanwhile, boarding continued and eventually reached final call. At that point, a supervisor stepped in and said the flight had to be closed, and we would need to be rebooked again.
We later found out the issue was caused by the agent not resolving the error quickly enough. As a result, we missed the flight while standing right at the gate and were rebooked on another flight six hours later.
The only compensation offered was a $50 credit for a future flight, which feels very low considering the delay and inconvenience, especially since we missed work because of it.
Has anyone experienced something like this before? Were you able to get better compensation or escalate the issue successfully?
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