Booked a flight a week ago, filed my service animal paperwork right away, and got email confirmation the same day that everything was approved. At boarding today, Frontier’s CRO came on the plane before taxi and told me my dog wasn’t listed in their system.
I showed the email and documents, even had preboarding marked on my pass, but he still made me leave unless I paid a $100 “pet” fee. Customer service later confirmed I was approved and said it shouldn’t have happened. They’re now offering a $250 credit and a rebook for tomorrow.
Filed a DOT complaint already, but wondering if I should just take the credit or push for something more?
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