This is exactly the kind of story that scares me about ultra low cost airlines.
Guy shows up 2.5 hours early, but their bag system is completely down, massive line, barely any staff. He’s basically stuck and misses his flight because of it.
Then customer service offers a flight 3 days later… and refuses a refund. Even keeps the bag fee for a bag they never even checked.
That’s the part that feels wild. Like if your system fails, how is that on the passenger?
I get delays happen, but this is just bad operations with zero backup plan.
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