My original itinerary was ONT → DEN → GRR, but I missed my connection in Denver due to a ~30 minute delay on the first flight.
Frontier rebooked me to Detroit since it was the closest available same-day option to Grand Rapids. Airport staff told us our checked bags would be routed onto the Detroit flight.
I have now arrived in Detroit around 2 AM, but our bags did not arrive. There were no Frontier agents at the airport at that time, so we were told to call customer service. When we called, we were redirected back to the airport, but no one was available to assist.
I tried filing a missing baggage claim, but the system will not allow it and references a “signed voluntary liability release form,” which I do not recall signing. Because of this, I cannot proceed with the claim.
My main questions are:
Would my bags normally be routed to my final original destination (Grand Rapids) or to the rebooked destination (Detroit)?
What does this “voluntary liability release” form mean in this situation, and why would it block a claim?
Any insight would be appreciated.
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