I signed up for a Frontier Airlines credit card to earn miles and take advantage of the advertised status perks, and the application process seemed straightforward enough.
Today I tried using the new card at my local Safeway while doing some routine grocery shopping. At checkout, the payment was declined, which was embarrassing given the long line behind me. The cashier had to set my items aside while I stepped out to call customer service.
After speaking with a representative and confirming my identity, I was told everything was fine and I could try again. I went back into the store, rejoined the line, and attempted the payment again. It was declined a second time.
I called support again, went through another verification process, and was assured it should work. I tried a third time at the register, but it still failed.
At that point, I contacted support again and was told there were security concerns and I would need to submit documents like my driver’s license, Social Security card, and a bank statement, either by fax or mail, to unlock the account, with processing taking up to 14 business days.
After several failed attempts and repeated explanations at the checkout, I eventually gave up and paid with another card.
Has anyone else experienced this level of security friction for ordinary purchases, or is this unusual even for Frontier’s credit card system?
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