I had a very poor experience at Hotel Republic San Diego, part of the Marriott Autograph Collection.
After arriving from a long flight, I checked in, briefly unpacked, and went out. When I returned, I noticed water in the hallway and could hear running water coming from inside my room. Upon opening the door, I found dirty, gray water pouring from the ceiling and flooding the entire space.
I immediately contacted the front desk for help retrieving my belongings, but no one responded for over 30 minutes. By then, everything I had brought for my work trip was soaked and ruined.
When I went down to speak with staff, the response from management was very dismissive. I was told there were no available rooms, and no effort was made to relocate me to another hotel or provide a meaningful solution. It took significant effort just to get any acknowledgment of the situation.
Later, the hotel shut off the water entirely without informing guests, and when it was restored, the water quality was poor and discolored.
Overall, it was a highly disappointing experience, especially considering the expected standards of this type of property.
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