I’ve had a couple of recent experiences on FlixBus that left me pretty frustrated and I wanted to see if others have dealt with the same thing.
In both cases, I had reserved specific seats in advance, but other passengers were already sitting in them when I boarded.
In the first incident, a woman was sitting in my window seat with her bag on the aisle seat. When I pointed out my reservation and showed the seat map, she kept acting like she didn’t understand and tried to insist I take the aisle seat instead. She only moved after the driver intervened and confirmed the seat was mine.
In the second case, a man was sitting in my reserved seat (20D). When I asked him to move, he refused and claimed he had also paid for it, but wouldn’t show any reservation. Even after I showed mine, he kept insisting it was his seat and ignored me. Eventually, after a long back-and-forth, he moved to another seat, but only after it became clear I wasn’t giving up.
It felt like both situations required far more effort than they should have just to sit in the seat I actually booked and paid for.
Has anyone else experienced this kind of issue on FlixBus, and is there a better way to handle it without having to escalate every time?
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