Had a trip booked from Ottawa to Mississauga back in January and the whole thing turned into a mess.
Waited at the Ottawa VIA Rail station for hours with several other passengers for the same bus. The screens kept showing the route as “on route” but the bus never showed up at all.
A lot of us ended up scrambling to buy new tickets for another bus going to Toronto just to get moving. What made it worse was that the driver only allowed passengers who had tickets for that specific bus, so people from the missing Ottawa–Mississauga route couldn’t board.
FlixBus never sent any delay or cancellation notice either. Now support keeps replying with the same automated responses saying I “missed the bus,” even though multiple people were standing there waiting for it.
Pretty frustrating experience, especially for a first time using the service.
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