I recently noticed that my itinerary with Qatar Airways was changed without any notification, resulting in what appears to be a -2 hour layover in Doha between segments. When I checked the app, it also showed errors when trying to modify the booking.
I was confused about how a negative layover is even possible and what steps I should take in this situation. After contacting support through the online chat, I was eventually able to switch to an earlier connection on the first leg. They required basic booking and passenger details to process the change.
I am sharing this in case others experience similar unexpected schedule changes and need guidance on how to resolve it quickly.
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