I recently made a mistake when booking a flight through Flipkart/Cleartrip with IndiGo. I accidentally entered the wrong passenger name, not just a typo, but an entirely different name and only realized it after completing the payment.
At first, I assumed the money was lost, but I decided to contact IndiGo directly instead of going through the booking platform. After explaining the situation, the support agent advised me to rebook the same flight with the correct name. They said they could then cancel the original ticket and issue a full refund as a one-time exception.
I followed their instructions, rebooked the ticket with the correct details, and then called them again to cancel the original booking. I’ve now received a full refund (minus any minor deductions from the booking platform).
Key takeaway: Always double-check passenger details before confirming payment, and contact the airline directly if a mistake is made instead of immediately canceling through the booking app.
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