I recently took my first Frontier Airlines flight from Cleveland to a southern destination. The check-in and bag drop process at CLE was very disorganized and took a long time, with long queues and confusion until passengers started reorganizing the lines themselves.
After clearing that, the rest of the experience was generally fine. The staff appeared somewhat stressed and underprepared, but there were no major issues during the journey.
The return flight was smooth. However, the seats were extremely uncomfortable, feeling very basic with minimal cushioning.
Overall, despite some operational
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