Had a question about how IHG Food & Beverage rewards are applied when you’ve already paid a cash deposit.
At check-in, the hotel asked for a 3,000 THB deposit, which I paid in cash. I also had 13 F&B rewards at the time, each worth around 580 THB.
At checkout, my total food and drink bill was a bit over 7,000 THB. The hotel calculated it as total bill minus deposit first, so 7,000 – 3,000 = 4,000 THB. Based on that, I could only apply rewards to the remaining 4,000 THB, which meant using 6 rewards and paying the rest in cash.
What confused me is that if they had applied the rewards to the full F&B total first, I could’ve used almost all of my rewards, then had the small remaining balance taken from the deposit and gotten most of the deposit back in cash.
Is subtracting the deposit before applying F&B rewards the standard procedure? Or is this a way to limit how many rewards get used? Just trying to understand if this is normal or if it was handled oddly.
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