A traveler is asking for opinions on whether they are entitled to compensation under EU regulations after experiencing multiple disruptions on a journey from Rome to Toronto with a connection in Amsterdam via Air France.
Their trip began on March 24, when their original flight was first cancelled and automatically rebooked. After calling the airline, they were placed on another same-day flight. However, further changes followed, including another cancellation notification shortly before departure. After a lengthy call with the airline, the issue was only partially resolved.
They eventually boarded, but during the flight the crew announced a technical issue related to the fuel system, along with delays caused by crew reaching legal duty limits. Although the issue was later resolved mid-flight, the disruptions caused them to miss their connecting flight in Amsterdam. As a result, they arrived at their final destination more than 24 hours late.
The user believes the cause of the delays includes technical problems and crew scheduling issues, which they understand are not considered extraordinary circumstances under EU261 rules. They also mention having evidence such as notifications, recorded calls, and statements from airline agents suggesting they may be eligible for compensation and assistance.
They are asking whether this situation qualifies for compensation, whether the airline is likely to deny the claim, and how successful escalation typically is in similar cases. They are also unsure whether to request reimbursement via vouchers or submit receipts for expenses incurred.
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