Yesterday, my Air France flight from Toulouse to Paris had to make an emergency landing at Orly due to smoke and a strange smell in the cabin. Thankfully, we landed safely and were evacuated without issues.
After landing, passengers were transferred to the terminal by bus. However, the process was chaotic, only three buses arrived, one of them broke down, and replacements had to be arranged. I was on one of the later buses, which arrived about 15 minutes after the others.
When I reached the terminal, my luggage was nowhere to be found. Air France staff couldn’t tell us where it was. I was informed that someone upstairs would provide taxi vouchers, but no staff were there when I arrived. Because I was about to miss my connecting Air Canada flight from CDG, I left without my luggage and paid €100 for a taxi myself.
I managed to catch my flight just in time, but now I can’t file a missing luggage claim because the Air France website isn’t working, and I keep getting technical errors. I’ve also tried calling support, but they just tell me to wait and submit the request online, which still doesn’t work.
Has anyone experienced similar issues or found a workaround?
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