A flight from Calgary to Amsterdam operated by KLM experienced aircraft substitution, with a 787-10 replaced by a 787-9, resulting in fewer premium economy seats than originally booked.
As a result, multiple passengers were downgraded from premium economy to economy at the airport. A compensation claim has been submitted, but the airline is reportedly denying that any downgrade occurred.
The issue now is difficulty reaching a real claims representative, as communication appears limited to automated emails with no direct reply option. Attempts to contact support have not provided access to the appropriate department, and there is frustration over how to escalate the case for proper review and compensation.
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