I booked a prepaid Avis rental via British Airways for Orlando. BA charged me in full before I traveled. After returning the car, Avis charged my card again for the full rental amount when I gave it for the damage deposit. I’m now double charged over $550.
I’ve downloaded the invoice and this is not a damage, fuel, or late return charge. The invoice clearly states:
Returned on time
Fully fuelled
No new damage
It looks like Avis simply failed to apply the prepaid amount and treated it like a walk-in rental.
On top of that:
Car wasn’t ready (waited ~20 minutes while they brought it from another lot)
No GPS despite it being a “premium” car
Car wasn’t clean
Existing damage
The bigger problem: I’ve already left the US and will be abroad for a month. Calling their US customer service number will cost a fortune. I can’t find a live chat option. Their X/Twitter account doesn’t allow DMs and barely seems monitored.
Has anyone had success contacting Avis through:
Email addresses that actually work?
Other social media channels?
Going through British Airways since it was booked via them?
Chargeback as a last resort?
Right now it feels like they just straight up charged me twice and left me to deal with it. Any advice appreciated.
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