I was on a completely full Singapore Airlines economy flight recently, and despite how busy everything was, one of the crew members genuinely stood out.
I was seated near the back of the plane and the meal I wanted had already run out from her trolley. Instead of just saying “sorry, only the other option left,” she actually stopped the cart, walked over to another aisle, checked with her colleague, and came back with the meal I originally wanted. It was such a small thing but she absolutely did not have to go through the effort during such a busy service.
Later in the flight I spoke to one of the senior crew in the purple uniform and mentioned how much I appreciated it. She smiled and told me something interesting. She said that when passengers send in feedback, whether positive or negative, it goes onto the crew member’s employee file permanently and can even help during promotion reviews.
Now I’m curious about two things:
• Is the post-flight email survey enough for this, or do I specifically need to submit feedback through the Singapore Airlines website?
• Can cabin crew on future flights somehow see that you’ve submitted positive feedback before, or is that only internal management info?
Not super important, just genuinely curious after that conversation.
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