I experienced a situation where I arrived at baggage claim nearly an hour after landing and tried to claim compensation under Alaska Airlines’ 20-minute baggage delivery guarantee.
However, I was told by an agent that vouchers are not issued if the delay is considered to be the airport’s fault, such as a baggage carousel malfunction. I have timestamped photos as evidence of my wait time.
I am trying to understand whether this policy is standard practice and if Alaska Airlines can refuse the guarantee payout in cases where the delay is attributed to airport operations rather than the airline directly.
0