Recently spent about a month in Malta and on the way back to Barcelona, Vueling lost our checked luggage. My partner has SafetyWing’s Remote Health annual plan (about €2,500/year), so we filed a claim for the lost bag.
The issue is SafetyWing is asking for receipts for basically everything before they’ll reimburse anything. The luggage had over €2,000 worth of items: clothes, shoes, beauty products (some pretty expensive), plus souvenirs. A lot of this stuff was bought over many years, in person, so we obviously don’t have receipts anymore. They also won’t accept credit card statements.
We were away for 20+ days and the bag was 21kg, so it’s not like this was a small carry on with a couple of t shirts. This feels pretty unrealistic and honestly makes the coverage feel useless.
Has anyone dealt with this before, either with SafetyWing or another insurer? Is this just how luggage claims work, or is this a SafetyWing specific issue? Starting to worry that every claim will come down to some impossible requirement.
Any advice appreciated.
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