I recently flew Oman Air business class from Milan and was genuinely excited to try the airline after hearing good things about it online.
Check-in and boarding were smooth, but at the gate I was informed that my originally selected window seat had a “problem” and was apparently not serviceable. I was reassigned to an aisle seat near the lavatory instead.
Once onboard, I noticed someone else sitting in my original seat next to another passenger who seemed to be her partner. What confused me was that the seat appeared to be functioning normally, including fully reclining into bed mode.
I asked the cabin crew what was actually wrong with the seat, and they simply repeated that it was not working properly for passengers but that the staff couple were okay using it. When I questioned this further, the crew more or less brushed it off without a clear explanation.
The whole situation left a bad impression because it felt like I was moved from a preferred seat for non-technical reasons while being told otherwise.
Has anyone else experienced something similar with Oman Air or airline staff travel situations?
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