Hello,
My 6-year-old daughter and I were denied boarding on our return flight from Tokyo to London. The booking was made using a reward voucher. I initially booked the outbound flight and later added the return segment.
It appears that when the return flight was added, the reservation was created but no ticket number was issued. The booking showed up in my app, and I was able to select seats and meals, but I could not check in.
At the airport, I was informed that there was no valid ticket associated with the booking, and we were denied boarding. Since it was a weekend, I was unable to reach the ticketing office, and I ended up purchasing new return tickets at a very high cost.
Has anyone experienced something similar? Would this situation qualify for compensation under UK261 or EC261 regulations? Any guidance on how to proceed would be appreciated.
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