I was traveling from Vienna to Copenhagen with Scandinavian Airlines in February. There had been a snowstorm in Vienna earlier in the day, but operations seemed mostly normal by the evening when my flight eventually arrived at the gate.
During boarding, only part of the passengers were allowed to board, while the rest of us were directed to the service desk. I was rebooked on a flight the next morning, but at the time I did not receive any compensation reference or claim ID, as I was not aware of the process.
Later I was advised to submit a standard compensation claim, but I received a reply stating that the flight had operated normally and questioning why I did not take it. I responded explaining the situation, but I have not received any further reply for several weeks. I am looking for advice on how to proceed or if others have experienced a similar issue.
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