I was recently denied boarding on a Wizz Air flight due to overbooking.
At the airport in Milan, a staff member helped me file the denied boarding form and arranged a replacement ticket. The new flight cost nearly 600 EUR, and I was told that I would be reimbursed for this cost in addition to receiving the standard 400 EUR compensation.
After submitting a claim, Wizz Air did pay the 400 EUR compensation. However, they only offered 336 EUR toward the replacement ticket and then marked the case as resolved without explanation. To make things worse, I have not actually received that partial reimbursement either.
Since then, every time I open a new claim, it just gets merged into the previous one without any response.
From what I understand, services like AirHelp only deal with compensation claims, not reimbursement for replacement flights.
Has anyone dealt with a similar situation, and what would be the best next step to escalate this?
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