We were flying RDU to ATL to PDX. First leg got delayed about 3 hours, so we were going to miss the ATL to PDX connection.
At RDU, after we’d already checked in and checked our bags, a Delta agent rebooked us on a different ATL to PDX flight.
Fast forward a few hours, we get to the gate for RDU to ATL and are told our tickets were voided because we “didn’t check in again.” The app still showed us as checked in the whole time.
So somehow we were checked in, bags were taken, new connection assigned… and then the tickets were voided.
Has anyone had something like this happen? How is a passenger supposed to know they need to check in again after an agent rebooks them, especially when the app shows everything as confirmed?
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