Flying HNL to SEA with my husband and daughter. We paid cash for three first class seats. As we’re boarding, we’re told to see an agent and find out my husband and daughter have been involuntarily downgraded to economy.
Reason given? Delta needed the first class seats for two pilots deadheading back to Seattle. No alternative first class options that day, so we had no choice.
Spent 45 minutes on the phone with customer service and all they could say was that compensation would be determined within 7 business days. No immediate refund, no clear answer, nothing.
This feels pretty wild to me. Kicking paying customers out of first class so employees can sit there? Has anyone had this happen before, and what kind of compensation did you actually end up getting?
0