Earlier this year, I booked a Condor flight from Seattle to Frankfurt for a summer trip, but I was accidentally charged twice. Condor denied the duplicate charge, so I had my credit card company reverse one of the transactions while the other payment remained.
In February, Condor contacted me claiming I still owed money, with an amount close to but not exactly the ticket price. Then in April, they sent another notice with a different, slightly lower amount due.
Trying to resolve this has been frustrating. Emails haven’t helped, as they only respond by asking for payment without addressing my questions. Phone support hasn’t been much better, regular customer service agents can see that I’ve already paid but say the issue must be handled by the accounting department.
The problem is that accounting is only available during very early hours for me, and when I’ve tried calling, I’ve either been kept on hold, disconnected, or had calls abruptly ended. In one conversation, they even confirmed the flight was paid, but when I asked about the payment demand emails and threats of collections, the call was cut off.
I’m now concerned this could impact my credit or even affect my ability to board my flight. Has anyone dealt with a similar issue with Condor, and what steps should I take next?
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